Privacy Policy

When you register, purchase or contract any service with Chá Beneficio, https://chabeneficio.com, it may be necessary to collect some personal data. Our company is concerned and treats all personal data of our users with all the rigor required by law.

We are Chá Beneficio, a company with headquarters at Rua twenty-one de Agosto, 191, registered with the CNPJ/MF under no. 48.066.410/0001-61 and, we declare to follow in this privacy policy, everything that provides for the General Data Protection Law (LGPD) – (Federal Law nº 13.709.2018).

To facilitate your understanding, every time “Chá Beneficio”, “chabeneficio.com”, “we”, “our” or “ours” is mentioned here, we are referring to the company Chá Beneficio. On the other hand, when “user”, “you”, “your”, “client” or “your” is used, we are referring to the holder of the collected data.

Still in order to facilitate the understanding of our privacy policy, below is a summary with the main information

After this brief summary, we hope that this privacy policy will help you: (i) understand the reasons that lead us to collect your personal data; (ii) understand when this data will be shared; and (iii) know and understand their rights, options and power of choice.

Cha Beneficios is committed to always being transparent and indicating the purpose of processing your personal data and above all respecting and protecting your consent and privacy.

1 – To whom does the Chá Beneficio Privacy Policy apply

This privacy policy is applicable to everyone who accesses and/or registers with Chá Beneficio, whether through smartphone applications or the website, regardless of whether they make purchases, acquire services, click on advertisements, fill out forms, etc. or not.

2 – What data do we collect and the purpose of processing

While browsing the Cha Beneficios platform, some data may be collected. In this experience, various data are collected, in different ways, for different purposes, which will be detailed below.

2.1 – Personal Data

• Username;
• Contact number (cell phone with area code);
• E-mail;

Purpose of treatment: This data is collected if the user fills out a form present on Chá Beneficio, to enable the correct identification of the user, get in touch, send e-mails and SMS/messages in messaging applications with topics of interest to them, etc.

2.2 – Usage data for our platform

• Interactions with the Platform;
• Date and time of sending information;
• URL information;
• Cookies data;
• Technical Data;
• Device type and attributes;
• IP address;
• Banking and financial transactions with our website;
• Type of connection to the computer network;
• Network provider;
• Language;
• Browser;
• Operational system.

Purpose of treatment: We collect and store (as required by law) this data to record the use of the platform through Google Analytics and can be used to identify the person responsible, in accordance with the Marco Civil da Internet and other legislation that entails obligations.

3 – With whom we can share the collected data

To carry out all the services provided for in this Privacy Policy, it is necessary for data collected by us to be shared on some occasions, with collaborators and/or partner companies and/or contractors.

3.1 – Service providers and third-party companies

In order for our services to be carried out with maximum effort, we need the support of our employees in various sectors that handle the personal data we collect. Furthermore, when carrying out any action on the website, when necessary, it will be shared with employees and/or service providers and our branches, so that they can carry out assistance, scheduling and other necessary services.

3.2 – Judicial, governmental and/or police authorities

Cha Beneficios behaves collaboratively towards the authorities of our country, complying with the legal or regulatory obligations applicable to it, providing the personal data of platform users to these authorities in the event of a court order or administrative request.

3.3 – Marketing and remarketing operators

User data collected through the use of the platform may be processed in marketing and remarketing operations by Cha Beneficios or by third parties hired for this purpose.

3.4 – Potential buyers

In the event of transactions and/or corporate changes, we may share the personal data collected with third party companies, whether this negotiation involves all or part of Cha Beneficios.

3.5 – Other forms

We may also share the data collected in other ways as long as this method requires new user consent to ensure suitability.

4 – Security and storage of personal data collected

We are always committed to keeping all personal data collected from our users stored securely. This storage can be done nationally or internationally, simultaneously or not, following all current legislation that deals with the subject.

Furthermore, aCha Beneficios seeks to adopt and always keep up-to-date techniques for protecting personal data collected through our platform, to avoid unauthorized access, loss, fraud, etc. or any inappropriate form of data processing.

However, there is no secure 100% platform, therefore, we cannot fully guarantee the security and privacy of all data collected. If you have any suspicions or concerns that your data is at risk, contact us through our support channels to receive our support.

The personal data collected will be kept for as long as the user is active on our platform. After this phase, we may keep your data provided for the necessary period, respecting current legislation, to carry out audits, comply with legal requirements, regulations, etc.

5 – Cookies and other monitoring technologies

We may use technologies such as Cookies, Pixels, Analytics, Web Beacon and other similar technologies on our platform to improve, facilitate and/or adapt the platform to the needs and interests of each user.

5.1 – Cookies: 

These are small files that are added to our users' devices to personalize and improve their experience on the platform. Furthermore, these cookies are used to analyze traffic and allow us to know that the user has browsed certain websites. This technology does not give access to the user's devices or collect information that the user chose not to inform, only what you chose to inform us is collected.

5.1.1 – Browser settings

You can click on “help” within the browser settings you use to see how to prevent accepting cookies, as well as to be notified when you receive new cookies, deactivate existing ones, check their expiration date, etc.

Google Chrome | Mozilla Firefox | Safari | Internet Explorer | Microsoft Edge | Opera

5.2 – Pixels: 

These are JavaScript codes installed directly on the platform with the aim of collecting more information about user behavior, identifying access patterns, interests, products purchased, navigation, product targeting and more.

5.3 – Analytics and advertising tools:

This technology allows information to be collected about the way users visit our platform, the pages you visited, date, previous browsing, etc. They allow Cha Beneficios advertisers to deliver more relevant advertisements and information to you. They are also used to limit the number of times you see certain advertisements and measure the effectiveness of advertising campaigns. They remember your specific preferences and are used to help track your preferences to improve your experience. They are generally permanent and may be from third parties.

5.3.1 – Deactivation of personalized advertising

Users may opt out of personalized advertising by visiting Ad Settings . (Users may also opt out of a third-party ad vendor's use of cookies for personalized advertising by visiting www.aboutads.info .)

5.3.2 – Which analytics tool do we use

A Cha Benefits

uses Google Analytics to collect and process data, in accordance with Google policies available at: “How Google uses information“, “Google Privacy and Terms" It is "Google Terms of Services” with which USER fully agrees by accepting this Privacy Policy.

5.4 – Web beacon:

This technology allows the mapping of the visiting public on web pages, to identify certain user behaviors on websites and servers on the web.

6 – International transfer of collected personal data

Some data collected during the use of our platform may be processed in locations outside Brazil, in partner companies or companies contracted for this processing. However, there is no reason to worry, as in these cases, all current legislation that regulates this matter will continue to be respected, as well as adopting market practices to ensure the protection of the privacy of all users.

The user, by “accepting” this Privacy Policy, agrees that their data may be transferred to partner companies and/or contractors of Chá Beneficio that are based outside Brazil.

7 – Rights of the holder of collected personal data

In accordance with current legislation, Cha Beneficios' priority is to guarantee all its users the following rights:

7.1 – confirmation of the existence of treatment;

7.2 – access to data;

7.3 – correction of incomplete, inaccurate or outdated data;

7.4 – anonymization, blocking or deletion of unnecessary, excessive or processed data that does not comply with the provisions of this Law;

7.5 – data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;

7.6 – deletion of personal data processed with the holder’s consent;

7.7 – information on public and private entities with which the controller shared data;

7.8 – information about the possibility of not providing consent and the consequences of refusal;

7.9 – revocation of consent.

These may be required at any time, simply contact us using one of our contact methods available in item 11 of this Privacy Policy. Requests will all be handled free of charge and will undergo prior analysis of your identity and feasibility of the request.

8 – Children and teenagers

Our platform, as well as our products and services, are not intended for people under 18 years of age. It is possible, perhaps, to sell children's products, but these must be purchased by adults.

Cha Beneficios does not collect data from children and adolescents, therefore, they must refrain from informing and using our platform. If the collection of personal data from minors is detected, we will delete this data in accordance with the law and this may also result in the deletion of the account.

9 – Retention and deletion of collected personal data

We will retain the collected data for as long as necessary to complete the purposes for which it is processed or for the period necessary to satisfy legally required retention requirements.

The length of time collected personal data is retained depends on the purpose for which it was collected and used in accordance with the laws in force.

9.1 – If requested, we will delete personal data in an appropriate manner, without identifying you, except in cases where it is legally permitted or mandatory to be maintained, these being legal, tax, accounting audit obligations, among others.

10 – Changes to the Privacy Policy

We are always looking for the best for our users and customers, so, from time to time, Chá Beneficio may change the Privacy Policy.

But we value transparency, so we will make a visible and appropriate communication when there is a change in this policy, whether by email, SMS, Whatsapp or any other similar means or not.

11 – Contact Us

You can speak to the person responsible for data processing via Telephone: [SITE PHONE] or email: [SITE_EMAIL], whenever you have any questions or need to contact our team.

It is important to be aware and check that this Privacy Policy is the most up-to-date when browsing our platform.

It is a great pleasure for Cha Beneficios to respond to all contacts.

Last updated: 10/08/2023.

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